Help

Support

Email favamvv@gmail.com and we will reply within two working days. Telling us your phone model and your app version — the version is at the bottom of the Me tab — usually saves a round trip.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so they are cancelled there, not in Hairloom.

iPhone: Settings → tap your name → Subscriptions → Hairloom → Cancel.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Hairloom → Cancel.

Deleting the app does not cancel a subscription.

I paid but the app still says I'm on the free plan

Open Me → Subscription → Restore purchases. Make sure you are signed in to the same App Store or Google account you bought with. If it still does not appear, email us with the date of purchase.

Can I get a refund?

Refunds are handled by the store you bought from. On iPhone, use reportaproblem.apple.com. On Android, use the Play Store order history. We are happy to help you make the request.

My photos keep getting rejected

The app checks that a photo is sharp enough and bright enough before it will accept it. What usually fixes it:

Face a window, or turn on a bright overhead light. Daylight is best.
Hold still for a moment before tapping — motion blur is the most common cause.
Keep the same lighting and angle each week; that is what makes the comparison meaningful.

Why did the analysis refuse my photo?

The model will decline a photo it cannot read honestly — for example one that does not show hair, or is too dark to judge. It says no rather than inventing a score. Retake it in better light.

My score went down. Did I do something wrong?

Not necessarily. Lighting, humidity, how recently you washed and how the photo was framed all shift the reading. That is why Hairloom limits how much a score can move between scans and asks you to keep conditions consistent. Look at the trend over several weeks, not at one number.

How do I delete my data?

In the app: Me → Account & data → Delete account & everything in it. It removes everything permanently — usually within a minute, and always within 24 hours. You can also start it from our deletion page. Remember to cancel your subscription separately.

Is Hairloom medical advice?

No. It describes how your hair and scalp look. It does not diagnose or treat anything. For hair loss or scalp problems, see a dermatologist.